Incredible customer service! Mike called me shortly after I made an order to discuss some of the grommet sizes that I had selected. He noticed that most of my gear was for larger hawks but I had also added grommets that were appropriate for much smaller birds. He called to confirm and to see if I wanted the small grommets or appropriately-sized grommets for the larger hawk. Needless to say, he helped me correct my order by being conscientious and observant. I really appreciate that level of service and will continue my shopping through Mike’s. Thank you!